beyond.luxury accepts orders with delivery within the Italian territory. beyond.luxury, unless otherwise specified on the product sheet on the Site, undertakes to deliver the goods within 14 working days, which run from the date of the order to the date of the first delivery attempt.
The Product will be shipped by Partner. The User may be informed by the Partner, via e-mail, when the product is shipped. In the remote event that the merchandise becomes unavailable for any reason after receipt of the order, a refund of any payment received will be issued, without charge to the User.
The User will be notified, if available, of the name of the carrier and the tracking code of the shipment (Waybill or "Tracking"), through which it will be possible to follow its status. beyond.luxury cannot guarantee that multiple products purchased at the same time will be delivered in a single shipment, nor that any different shipments will arrive at their destination at the same time. It is not possible to guarantee a precise date or time of delivery as this depends on the courier chosen by the Partner, the destination address and the person in charge of delivery. beyond.luxury cannot therefore be held responsible for any direct or indirect consequences arising from these timelines. Delivery of what has been ordered is intended, unless otherwise specified during the purchase process, at street level.
beyond.luxury asks its Partners to use only packaging suitable to guarantee the integrity of the Product and approved by the chosen courier. In any case, upon delivery of the goods by the courier, the User will be required to verify that the packaging is intact, undamaged, or otherwise altered, including in the sealing materials (adhesive tape or strapping) or that there is no spillage of liquid, in the case of wines and spirits. Any damage to the packaging and/or the product must be immediately challenged by the User, by placing a written control reserve (and specifying the reason for the reserve, e.g. "Punctured packaging", "Crushed packaging", etc.) on the courier's delivery document. Once this document has been signed, the User may no longer make any objection about the characteristics of what has been delivered.
In case of non-delivery of the goods within the specified time, the User will be required to notify beyond.luxury, which will verify with the courier, the status of the shipment and any anomaly. Following a documented shipping anomaly (e.g. package lost or destroyed in transit), beyond.luxury will resend the product, subject to availability of the same in stock, without further expense or aggravation for the User, or to refund the order in full in case of non-availability.