Returns and orders and the Partners recognize the possibility for Users to return purchased products. The right of withdrawal must be exercised in writing and within 14 days of delivery. and for the modalities thereof, please refer to Article 12.4 to the extent compatible. reserves the right to verify that the Product is in the same state in which it was delivered or that the product has not been altered in its essential and qualitative characteristics and retains, as far as possible, its original packaging and label. In the event that this is not available, the User will be required to return the product properly packaged so as to preserve its integrity. may refuse to accept the withdrawal and return for Products that have been consumed even partially. In this case will reject the withdrawal request by means of a communication sent to the email address of the Consumer and/or Professional and/or Company indicated at the time of sale.

Costs related to the return shall be borne by the Users.